After-Sales Service
TECHNICAL ASSISTANCETechnical assistance can range from a simple telephonic support to a direct and fast intervention on site.
REMOTE SERVICEOur machines are pre-configured for diagnostics and remote maintenance via internet. We can therefore assist you very rapidly without needing to travel, particularly by analyzing and preparing appropriately for a possible intervention on site
TRANINGFidan Machine offers training to operators to help them accomplish the best performance levels for your machines. Either on-site or at our premises, you always will get a mix of theoretical and practical on hand machine training.
2 YEAR WARRANTYAll new machines manufactured and supplied by Fidan Machine are warranted to be free from defects and problems in materials and craftsmanship for the time frame of 2 (two) years. The assurance period begins from the date the machine is delivered from our factory.
We provide warranty of 24 (twenty four) months from the date of dispatch against manufacturing defects or default workmanship. Warranty does not cover any electric or electronic parts such as AC variable drive, motor, PLC, sensor, relay etc.
Customer Relations:
You can inform us about your problems either by filling a Communication Form on this website or contact us directly by telephone. Our team is ready to serve you between 08:30 – 18:30 on every week day.